:root{
  --bg:#E9EDF1; --surface:#FFFFFF; --surface-2:#F4F6F9; --ink:#17212C; --muted:#5A6878; --line:#D5DCE4;
  --accent:#3442A0; --accent-ink:#FFFFFF; --accent-soft:#E4E7F7;
  --novo:#3442A0; --aguardando:#A85F00; --respondido:#17794F; --descartado:#6B7785;
  --ok:#17794F; --ok-bg:#E1F2EA; --warn:#8F5A0E; --warn-bg:#FBEFD9; --bad:#A33A3A; --bad-bg:#F7E3E3;
  --bubble-in:#FFFFFF; --bubble-out:#DCE4FB; --chat-bg:#EEF2F6;
  --shadow:0 14px 36px rgba(23,33,44,.18);
  color-scheme:light;
  box-sizing:border-box;
  padding-top:env(safe-area-inset-top,0px); padding-bottom:env(safe-area-inset-bottom,0px);
}
@media (prefers-color-scheme: dark){
  :root:not([data-theme="light"]){
    --bg:#10161D; --surface:#18212B; --surface-2:#1F2A36; --ink:#E6ECF2; --muted:#93A2B3; --line:#2C3946;
    --accent:#8B97F2; --accent-ink:#0E1430; --accent-soft:#252E55;
    --novo:#8B97F2; --aguardando:#E9AE55; --respondido:#5CCB98; --descartado:#8D99A6;
    --ok:#5CCB98; --ok-bg:#163A2B; --warn:#E3AE5B; --warn-bg:#3B2D14; --bad:#EE8D8D; --bad-bg:#3D1E1E;
    --bubble-in:#223040; --bubble-out:#2C3770; --chat-bg:#131B24;
    --shadow:0 14px 36px rgba(0,0,0,.55);
    color-scheme:dark;
  }
}
:root[data-theme="dark"]{
  --bg:#10161D; --surface:#18212B; --surface-2:#1F2A36; --ink:#E6ECF2; --muted:#93A2B3; --line:#2C3946;
  --accent:#8B97F2; --accent-ink:#0E1430; --accent-soft:#252E55;
  --novo:#8B97F2; --aguardando:#E9AE55; --respondido:#5CCB98; --descartado:#8D99A6;
  --ok:#5CCB98; --ok-bg:#163A2B; --warn:#E3AE5B; --warn-bg:#3B2D14; --bad:#EE8D8D; --bad-bg:#3D1E1E;
  --bubble-in:#223040; --bubble-out:#2C3770; --chat-bg:#131B24;
  --shadow:0 14px 36px rgba(0,0,0,.55);
  color-scheme:dark;
}
html{height:100%;scroll-padding-top:env(safe-area-inset-top,0px)}
*,*::before,*::after{box-sizing:inherit}
body{margin:0;min-height:100%;background:var(--bg);color:var(--ink);font-family:system-ui,-apple-system,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:15px;line-height:1.45;font-variant-numeric:tabular-nums}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer}
a{color:var(--accent)}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
[hidden]{display:none !important}
h1{font-size:24px;line-height:1.2;margin:0 0 4px;letter-spacing:-.015em}
h2{font-size:16px;margin:0 0 10px}
p{margin:0}
.muted{color:var(--muted)}
.small-text{font-size:13px}

/* Botões e campos */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid var(--line);background:var(--surface);padding:8px 14px;border-radius:8px;font-weight:500;font-size:14px;text-decoration:none;color:var(--ink);white-space:nowrap}
.btn:hover{background:var(--surface-2)}
.btn:disabled{opacity:.55;cursor:not-allowed}
.btn.primary{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.btn.primary:hover{filter:brightness(1.08)}
.btn.danger{color:var(--bad);border-color:var(--bad)}
.btn.small{padding:5px 10px;font-size:13px}
.btn.block{width:100%;padding:11px}
.field{display:flex;flex-direction:column;gap:5px;margin-bottom:14px}
.field > span{font-size:13px;font-weight:500}
.field small{color:var(--muted);font-size:12.5px}
input[type=text],input[type=email],input[type=password],input[type=number],input[type=search],textarea,select{width:100%;border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:9px 11px}
input[readonly]{background:var(--surface-2)}
textarea{resize:vertical;min-height:72px}
.check{display:flex;align-items:center;gap:8px;font-size:14px;margin:2px 0 16px}
.inline{display:flex;gap:8px;align-items:center}
.inline > input{flex:1;min-width:0}
.alert{border-radius:9px;padding:10px 13px;font-size:14px;margin-bottom:14px}
.alert-bad{background:var(--bad-bg);color:var(--bad)}
.alert-warn{background:var(--warn-bg);color:var(--warn)}
.alert-ok{background:var(--ok-bg);color:var(--ok)}
.alert a{color:inherit;font-weight:600}

/* Boot e login */
.boot{min-height:100vh;display:grid;place-items:center;color:var(--muted);font-size:14px}
.auth{min-height:100vh;display:grid;place-items:center;padding:24px}
.auth-box{width:100%;max-width:390px;background:var(--surface);border:1px solid var(--line);border-radius:16px;padding:30px}
.auth-box > p{color:var(--muted);margin-bottom:22px;font-size:14px}
.auth-mark,.brand-mark{width:34px;height:34px;border-radius:9px;background:var(--accent);position:relative;margin-bottom:18px;flex:0 0 auto}
.auth-mark::after,.brand-mark::after{content:"";position:absolute;inset:9px 10px 9px 9px;border:2.5px solid var(--accent-ink);border-left-width:0;border-radius:0 8px 8px 0}

/* Estrutura */
.shell{display:grid;grid-template-columns:248px minmax(0,1fr);min-height:100vh}
.shell > *{min-width:0}
.side{background:var(--surface);border-right:1px solid var(--line);display:flex;flex-direction:column;position:sticky;top:0;height:100vh;padding:18px 12px}
.brand{display:flex;gap:10px;align-items:center;padding:0 8px 18px}
.brand .brand-mark{margin:0;width:30px;height:30px}
.brand .brand-mark::after{inset:8px 9px 8px 8px;border-width:2.2px;border-left-width:0}
.brand strong{display:block;font-size:15px}
.brand span{font-size:12px;color:var(--muted)}
.nav{display:flex;flex-direction:column;gap:2px}
.nav a{display:flex;align-items:center;gap:8px;padding:9px 10px;border-radius:8px;color:var(--ink);text-decoration:none;font-weight:500;font-size:14px;border-left:3px solid transparent}
.nav a:hover{background:var(--surface-2)}
.nav a[aria-current="page"]{background:var(--accent-soft)}
.nav a.st-novo{border-left-color:var(--novo)}
.nav a.st-aguardando{border-left-color:var(--aguardando)}
.nav a.st-respondido{border-left-color:var(--respondido)}
.nav a.st-descartado{border-left-color:var(--descartado)}
.nav-sep{font-size:12px;color:var(--muted);padding:14px 10px 4px}
.count{margin-left:auto;font-size:12px;color:var(--muted);font-weight:600}
.count.hot{color:var(--aguardando)}
.side-foot{margin-top:auto;border-top:1px solid var(--line);padding:14px 8px 0;display:flex;align-items:center;gap:10px}
.me{flex:1;min-width:0}
.me strong{display:block;font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.me span{font-size:12px;color:var(--muted)}
.view{padding:28px 32px 48px;min-width:0;outline:none}
.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:22px}
.page-head p{color:var(--muted);max-width:62ch}
.loading,.empty{color:var(--muted);padding:28px 4px;font-size:14px}

@media (max-width:860px){
  .shell{grid-template-columns:1fr}
  .side{position:sticky;top:0;z-index:5;height:auto;max-width:100vw;flex-direction:row;align-items:center;padding:10px 12px;gap:8px;border-right:0;border-bottom:1px solid var(--line);overflow-x:auto}
  .brand{padding:0}
  .brand > div{display:none}
  .nav{flex-direction:row;gap:4px}
  .nav a{white-space:nowrap;padding:7px 10px;border-left:0;border-bottom:3px solid transparent;border-radius:6px}
  .nav a.st-novo{border-bottom-color:var(--novo)}
  .nav a.st-aguardando{border-bottom-color:var(--aguardando)}
  .nav a.st-respondido{border-bottom-color:var(--respondido)}
  .nav a.st-descartado{border-bottom-color:var(--descartado)}
  .nav-sep{display:none}
  .side-foot{margin:0 0 0 auto;border:0;padding:0}
  .me{display:none}
  .view{padding:20px 16px 40px}
}

/* Painel */
.kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:22px}
@media (max-width:1100px){.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}
.kpi{display:flex;flex-direction:column;background:var(--surface);border:1px solid var(--line);border-top:4px solid var(--c);border-radius:12px;padding:16px 18px 18px;text-decoration:none;color:var(--ink)}
.kpi:hover{border-color:var(--c)}
.kpi-label{font-weight:600;font-size:14px}
.kpi-num{font-size:44px;font-weight:700;line-height:1.05;letter-spacing:-.03em;margin:10px 0 4px;color:var(--c)}
.kpi-hint{font-size:13px;color:var(--muted)}
.kpi.k-novo{--c:var(--novo)}
.kpi.k-aguardando{--c:var(--aguardando)}
.kpi.k-respondido{--c:var(--respondido)}
.kpi.k-descartado{--c:var(--descartado)}
.stats{display:flex;flex-wrap:wrap;gap:10px 28px;background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:14px 18px;margin-bottom:22px}
.stat strong{display:block;font-size:20px;letter-spacing:-.01em}
.stat span{font-size:13px;color:var(--muted)}
.stats-title{width:100%;font-size:13px;font-weight:600}

/* Listas */
.panel{background:var(--surface);border:1px solid var(--line);border-radius:12px}
.panel-head{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:14px 18px;border-bottom:1px solid var(--line)}
.panel-head h2{margin:0}
.toolbar{margin-bottom:14px;max-width:420px}
.rows{display:flex;flex-direction:column}
.row-lead{display:grid;grid-template-columns:minmax(150px,220px) minmax(0,1fr) auto;gap:6px 18px;align-items:center;padding:13px 18px;border-bottom:1px solid var(--line);color:var(--ink);text-decoration:none}
.row-lead:last-child{border-bottom:0}
.row-lead:hover{background:var(--surface-2)}
.rl-name strong{display:block;font-size:14.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.rl-name span{font-size:12.5px;color:var(--muted)}
.rl-msg{font-size:14px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.rl-meta{display:flex;align-items:center;gap:10px;font-size:13px;color:var(--muted);white-space:nowrap}
@media (max-width:700px){.row-lead{grid-template-columns:minmax(0,1fr);gap:4px}.rl-meta{flex-wrap:wrap;white-space:normal}}
.more{padding:14px;text-align:center}
.users{width:100%;border-collapse:collapse;font-size:14px}
.users th,.users td{text-align:left;padding:11px 14px;border-bottom:1px solid var(--line);vertical-align:middle}
.users th{font-size:12.5px;color:var(--muted);font-weight:600}
.users tr:last-child td{border-bottom:0}
.users td.acoes-u{text-align:right;white-space:nowrap}
.users td.acoes-u .btn{margin-left:6px}
.users .inativo td{color:var(--muted)}
.tbl-wrap{overflow-x:auto}
.conta{display:grid;gap:16px;max-width:560px}
select{width:100%;border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:9px 11px}

/* Chips */
.chip{display:inline-flex;align-items:center;font-size:12px;font-weight:600;padding:2px 9px;border-radius:999px;background:var(--surface-2);color:var(--muted);white-space:nowrap}
.chip.ok{background:var(--ok-bg);color:var(--ok)}
.chip.warn{background:var(--warn-bg);color:var(--warn)}
.chip.bad{background:var(--bad-bg);color:var(--bad)}
.chip.s-novo{background:var(--accent-soft);color:var(--novo)}
.chip.s-aguardando{background:var(--warn-bg);color:var(--aguardando)}
.chip.s-respondido{background:var(--ok-bg);color:var(--respondido)}
.chip.s-descartado{background:var(--surface-2);color:var(--descartado)}
.tag{font-size:12px;font-weight:600;padding:1px 7px;border-radius:5px;border:1px solid var(--line)}
.tag-ad{color:var(--accent);border-color:var(--accent)}

/* Lead */
.back{display:inline-block;margin-bottom:14px;font-size:14px;text-decoration:none;font-weight:500}
.lead-head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;flex-wrap:wrap;margin-bottom:20px}
.lead-head p{color:var(--muted)}
.lead-grid{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:18px;align-items:start}
@media (max-width:1100px){.lead-grid{grid-template-columns:1fr}}
.conversa{background:var(--surface);border:1px solid var(--line);border-radius:12px;display:flex;flex-direction:column;overflow:hidden}
.chat{background:var(--chat-bg);padding:16px;display:flex;flex-direction:column;gap:7px;height:min(58vh,560px);overflow-y:auto}
.msg{max-width:78%;padding:8px 11px;border-radius:11px;font-size:14.5px;white-space:pre-wrap;word-wrap:break-word}
.msg.in{background:var(--bubble-in);align-self:flex-start;border-top-left-radius:3px}
.msg.out{background:var(--bubble-out);align-self:flex-end;border-top-right-radius:3px}
.msg-meta{display:block;font-size:11.5px;color:var(--muted);margin-top:3px;text-align:right}
.msg-meta.falhou{color:var(--bad)}
.dia{align-self:center;font-size:12px;color:var(--muted);background:var(--surface);border-radius:999px;padding:2px 10px;margin:6px 0}
.janela{padding:9px 16px;font-size:13px;border-top:1px solid var(--line);background:var(--surface-2);color:var(--muted)}
.janela.fechada{background:var(--warn-bg);color:var(--warn)}
.resp{padding:12px 16px 14px;display:flex;flex-direction:column;gap:8px}
.resp-foot{display:flex;justify-content:space-between;align-items:center;gap:10px;font-size:12.5px;color:var(--muted)}
.card{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:16px;margin-bottom:14px}
.card:last-child{margin-bottom:0}
.kv{display:grid;grid-template-columns:auto 1fr;gap:5px 12px;font-size:13.5px;margin:0}
.kv dt{color:var(--muted)}
.kv dd{margin:0;word-break:break-word}
.kv + p{margin-top:10px}
.acoes{display:flex;flex-direction:column;gap:8px}
.acoes .btn{justify-content:flex-start}
.done{font-size:13.5px;color:var(--ok);padding:4px 0}
.ev-item{display:flex;justify-content:space-between;align-items:flex-start;gap:10px;padding:10px 0;border-bottom:1px solid var(--line);font-size:13.5px}
.ev-item:last-child{border-bottom:0;padding-bottom:0}
.ev-item strong{display:block}
.ev-item p{color:var(--muted);font-size:12.5px;margin-top:2px;word-break:break-word}
.ev-side{display:flex;flex-direction:column;align-items:flex-end;gap:6px}

/* Configurações */
.steps{max-width:820px;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-bottom:22px;counter-reset:passo}
@media (max-width:900px){.steps{grid-template-columns:repeat(2,minmax(0,1fr))}}
.step{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:12px 14px;font-size:13.5px}
.step strong{display:block;font-size:14px;margin-bottom:2px}
.step strong::before{counter-increment:passo;content:counter(passo) ". "}
.step.ok{border-color:var(--ok)}
.step.ok span{color:var(--ok)}
.step span{color:var(--muted)}
.cfg{display:flex;flex-direction:column;gap:16px;max-width:820px}
.cfg section{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:20px}
.cfg section > p{color:var(--muted);font-size:14px;margin:-4px 0 16px;max-width:68ch}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}
@media (max-width:700px){.grid2{grid-template-columns:1fr}}
.btns{display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.result{font-size:13.5px;margin-top:10px;padding:8px 11px;border-radius:8px}
.result.ok{background:var(--ok-bg);color:var(--ok)}
.result.bad{background:var(--bad-bg);color:var(--bad)}
.savebar{position:sticky;bottom:0;background:var(--bg);padding:12px 0 calc(12px + env(safe-area-inset-bottom,0px));display:flex;justify-content:flex-end;gap:10px;align-items:center;border-top:1px solid var(--line)}
.savebar span{font-size:13px;color:var(--muted);margin-right:auto}

/* Diálogo e aviso */
dialog{border:0;padding:0;background:var(--surface);color:var(--ink);box-shadow:var(--shadow);border-radius:14px;width:min(440px,calc(100vw - 24px))}
dialog::backdrop{background:rgba(10,15,22,.5)}
.dlg-form{padding:22px}
.dlg-form h2{font-size:18px;margin-bottom:6px}
.dlg-form > p{color:var(--muted);font-size:14px;margin-bottom:16px}
.dlg-btns{display:flex;justify-content:flex-end;gap:8px;margin-top:6px}
.toast{position:fixed;left:50%;bottom:calc(22px + env(safe-area-inset-bottom,0px));transform:translateX(-50%);background:var(--ink);color:var(--bg);padding:10px 16px;border-radius:9px;font-size:14px;box-shadow:var(--shadow);opacity:0;pointer-events:none;transition:opacity .2s;max-width:calc(100vw - 32px);z-index:20}
.toast.show{opacity:1}
@media (prefers-reduced-motion:reduce){.toast{transition:none}}